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Frequently asked questions.

How Do Bandit Bands Work?

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To remove:

Slide spring bar lever sideways and remove band from watch holes.

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To attach:

Add any necessary band connectors.

With spring bar lever held back, align band into holes and release to secure

Instructional Videos

How to use Spring Bars.
01:01
How to resize Premium Leather Bands.
00:22
How to resize Ceramic Link Bands.
01:06
How to use Pixel (Google) Connectors.
01:10
How to use Apple Connectors.
00:18

Got a question? If you don't see your question here, let us know via our online chat.

How do I attach my band?

Different brands have different connection methods. We use stylish, interchangeable, and durable stainless steel connectors to bridge between your specific watch model and our vast collection of bands with standard spring bar connections. To help you understand how our bands and connectors fit your watch, please refer to our helpful instructional videos.

How do I resize my band?

To ensure a perfect fit, our instructional videos will guide you through resizing your band. Typically, you'll use a pull and clasp method, but Link Bands require a link remover to remove excess links.

What is a link remover?

Link Bands come with its full compliment of links attached. To remove these and fit smaller wrist sizes you will need a link remover.

Do you offer click & collect?

We do not offer click and collect, but do offer free mailbox delivery for certain postcode addresses local to our Cairns distribution centre. This optional will become available at the cart page when you have entered your address.

What watches do you support?

We currently support more than 350 different watches (majority of which are smartwatches) across many brands you will find on our shop page. To find all watches we support click here.

What is a connector?

Different brands have different connection methods. We use stylish, interchangeable, and durable stainless steel connectors to bridge between your specific watch model and our vast collection of bands with standard spring bar connections. Choose from black, silver, gold or rose gold finishes to create your ideal combination.

What is a spring bar?

Spring bars are pins with a springs inside used for attaching your band to your watch. For some bands these are loose items, so extras may come in handy.

Why did I not receive a link remover?

Ceramic Link Bands and certain Link Bands do not require 

How will I get my order?

We post domestically and internationally using Australia Post and provide tracking with each orders.

I have a watch you do not support, will you?

We are constantly looking to expand and support more watches. If you have a watch you believe we should support and not already found in our watch search, please contact us via our online chat.

What comes with my band?

Each band comes with a pair of spring bars either already attached to the band or separately (depending the on style). Orders will also come with a complimentary Bandit Bands pouch for safe storage of your bands which you aren't using.

Why did I receive extra spring bars? 

We've included extra spring bars because they are essential for securing some of our bands. We know they can sometimes be misplaced or damaged, so we've provided an extra set for your convenience.

Do you have a physical store?

We currently operate online only, but are actively pursuing partnerships with local stores to provide in-person experiences. While we work towards a physical storefront, we're excited to share our partnership with Gypset in Cairns, Queensland, Australia. Please be aware that Gypset carries a limited range of our Apple Watch-compatible bands and connectors. Their contact details are available at the bottom of this page.

When will my band arrive?

Shipping timeframes are provided at checkout when you select your shipping option. For the most accurate delivery information, please refer to your Australia Post tracking details after your band has shipped.

What is your refund policy?

If you are unsatisfied with your purchase or believe you have been sent a faulty product you can return it to us within 30 days of delivery and we will provide you your choice of either a replacement or full refund depending on product condition and availability.

Now in-store.

Limited styles only and pre-fitted with Apple watch connectors.

Gypsett, Oceana Walk Arcade, Cairns QLD 4870

Contact us

Via our online chat.

Average 5 mins response time for customers.

No longer online when we reply? Our replies will be sent to your email.

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Via email:

Average 48 hours response time for resellers or any other business enquiries.

admin@banditbands.au

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Copyright © 2025 Bandit Bands

Cairns, Australia

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